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average ratings:Facilities -
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Estoril Hotel - Penzance - Dont Go
review by: Iain Ritson
03rd October 2006
Having reviewed the website and spoken to the owner on two occasions we were really looking forward to staying at the Estoril Hotel.
However, starting with the barely lukewarm welcome (no eye contact, no smile, couldn’t even be bothered to offer to help my wife with her
suitcase), thing got worse.
Horrid little room, terrible old mattress on bed, wall paper falling off the wall, furniture that had been repaired with selotape !! and unbelievable, no shower. This left us with only a very slow filling bath with tepid water that was the colour of rust. My wife actually refused to wash in it.
When confronted, the owner's response we one of indifference, immediately threatening me with 100% cancellation charges should we leave early, safe in the knowledge that we were unlikely to find anywhere else at such short notice, as he took pleasure in pointing out.
Interestingly enough the web site says "excellent standards of accommodation, you will find tasteful furnishings and a warm and friendly atmosphere.". Nothing could be further from the truth.
As a frequent business traveller both in the UK and abroad I am quite used to varying degrees of accommodate standards, however the Estoril Hotel is a classic example of somewhere with not enough competition, they don’t have to try hard as Penzance is very popular, so they don’t.
We tried the breakfast once, food average, cutlery dirty, staff surly. It felt like they were doing us a favour by serving us.
I would absolutely not recommend anyone staying here. This sort of establishment gives UK B&B's a bad name.
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